The customer has arrived at the venue and we have no record of their booking
What should I do?
1) Log into your venue account to see if the booking is appearing in your account as requested or approved.
2) Ask the customer to show evidence of a confirmed booking on the Tally Workspace website - the booking should appear in the "upcoming bookings" section of their account.
3) Contact us before proceeding with the booking on:
- Phone: +44 788 331 5610
- Live chat: www.tallyworkspace.com
- Email: hello@tallyworkspace.com
Please note our terms and conditions state:
17.5 If additional services or upgrades are provided to Tally Market Customers on the day of the booking it is the venue’s responsibility to charge the customer for these services directly and pay Tally Market the standard Tally Market Fee of 12.5% plus the Transaction Fee of 2.5%, OR
if the Customer wishes to upgrade or make an amendment to their booking via the Tally Market platform it is the venue’s responsibility to ensure that the amendment is requested on the Tally Market platform and that you have received an email confirmation from Tally Market.
If you are unable to contact the team at Tally Workspace for any reason we recommend either:
1) Requesting that the customer requests the booking via the Tally Workspace website.
2) Taking the payment from the customer directly and reassuring them that a refund will be provided via Tally Workspace if the booking has been paid for twice.
Why did I not receive the booking request?
At Tally Workspace all bookings should be confirmed and processed via the Tally Workspace platform. This means you should have received a booking request email (or confirmation if your space is on auto approval) as well as a booking reminder email the day before the booking (if the booking was made in advance).
Please check your email settings to ensure that the booking request has not been blocked by your security settings:
1) Check your spam.
2) Ensure that hello@tallyworkspace.com is whitelisted in your email inbox.